Oregon Collision Shops Give State Farm High Customer Service Marks


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State Farm and smaller Northwest insurers are among the best at taking care of customers after an accident. Some larger insurers — Progressive, Allstate, Safeco and Farmers Insurance — are among the worst. That was the finding of a survey of Oregon collision repair shops.

“Collision repair shops on a daily basis see how various insurance companies take care of Oregon drivers after an accident, so we felt it was worthwhile to ask how they rate the various insurers,” said Barbara Crest, executive director for the Northwest Automotive Trades Association, which conducted the survey. This is the third such survey NATA conducted since 2004.

About 650 collision repair shops in Oregon received the survey, which asked them to grade the top 22 auto insurers in terms of how well each company’s “policies, attitude and payment practices ensure quality repairs and customer service for Oregon motorists.”

Among the latest findings:

NATA is a Portland-based trade association representing the auto trades industries in region.


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